1. What materials do you use?
Our jewelry is crafted with a durable brass base and finished with 18K gold plating or 18K white-gold toned plating. This gives each piece a refined, fine-jewelry look at an accessible price.
2. Is your jewelry waterproof?
Yes — our jewelry is water-resistant and safe for everyday wear, meaning it can handle occasional contact with water.
For best longevity, we still recommend avoiding long exposure such as showers, pools, hot tubs, or saltwater to preserve the 18K plating.
3. Will my jewelry tarnish?
All gold-plated jewelry can show natural wear over time. However, because our pieces are water-resistant, they hold up beautifully with proper care and mindful wear.
4. How should I care for my jewelry?
To keep your pieces shining:
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Avoid perfumes, lotions, oils, and harsh chemicals
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Remove before sleeping, exercising, or swimming
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Wipe gently with a soft cloth after each wear
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Store in your ZÉA pouch or box
Mindful care helps the 18K plating last much longer.
5. Are your stones real?
Some pieces include natural stones. Slight variations in color, clarity, and pattern are normal and part of each stone’s beauty.
6. Do you offer returns or exchanges?
Yes — we accept returns and exchanges within 14 days.
Items must be unworn and in original packaging.
I can create a full policy for you if needed.
7. How long does shipping take?
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Standard: 1–7 business days
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Expedited: 2 business days
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Overnight: 1 business day
Orders placed after 12 PM PST ship the next business day.
8. Do you ship internationally?
Not yet — we currently ship within the U.S. and Puerto Rico.
9. My package says “delivered,” but I didn’t receive it.
Once an order is marked delivered, House of ZÉA is not responsible for lost or stolen packages.
Please check with neighbors, building staff, or the carrier.
We’re always here to help guide you.
10. Can I wear my jewelry every day?
Absolutely. Our pieces are designed for modern, confident, fearless women who want jewelry that fits their lifestyle.
Daily wear is perfectly fine with normal care.
11. Do you offer gift packaging?
Yes — all orders arrive in House of ZÉA’s elegant packaging, perfect for gifting.